Returns & Exchanges
Due to the digital nature of our products, all sales are final once a code has been delivered. However, we offer a 100% guarantee that your code will work as described or we will provide a replacement or full refund.
Verify Code Status
Before contacting support, please ensure you are redeeming the code on the correct platform specified in your delivery email.
Contact Support
If you encounter an error message, email our team within 48 hours of purchase with your order number and a screenshot of the error.
Technical Validation
Our team will verify the code status with the studio database to confirm if the code was invalid at the time of delivery.
Resolution
Once a defect is confirmed, we will issue a replacement code of the same title or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing